REFUND AND RETURN POLICY
Thank you for shopping at Droish (https://droish.com). We want you to love your purchase. If you are not entirely satisfied, we are here to help.
1. Returns & Exchanges
We offer a 7-Day Return & Exchange Policy from the date your order is delivered.
- To be eligible, the item must be unworn, unwashed, and in its original condition with all tags intact.
- Important: For any exchange or return requests regarding damaged, defective, or incorrect products, a clear unboxing video is mandatory.
2. Non-Returnable Items
Certain items cannot be returned or exchanged due to hygiene and exclusivity:
- Items bought during a clearance sale or flash sale.
- Custom-altered products.
3. How to Initiate a Return/Exchange
- Email our customer support team at support@droish.com with your Order ID and the reason for your request.
- If applicable, attach your unboxing video or product photos.
- Once approved, we will arrange a reverse pickup from your address (subject to courier availability in your pincode).
4. Refunds
- Once your returned item arrives at our warehouse and passes the quality check, your refund will be processed.
- Prepaid Orders: The amount will be credited back to your original payment method (Bank Account/UPI/Card) within 5-7 business days.
- Cash on Delivery (COD) Orders: Refunds for COD orders will be issued as a Store Credit/Gift Card or transferred via UPI after you provide your account details.
5. Order Cancellations
You can cancel your order within 2 hours of placing it. Once the order is processed or handed over to our courier partner, it cannot be canceled.